Return & Exchange Policy

Last updated: October 24, 2025

At SJ Fashion Hub, we want you to be completely satisfied with your purchase. We offer a hassle-free 3-day return policy to ensure your complete satisfaction.

✅ 3-Day Return Window

You have 3 days from the date of delivery to return items for a full refund or exchange. This is our commitment to your satisfaction!

✓ 3 days to initiate return
✓ Full refund or exchange
✓ No questions asked
✓ Free return shipping

📋 Return Eligibility

Items are eligible for return if they meet the following conditions:

✓ Purchased from SJ Fashion Hub
✓ Within 3 days of delivery
✓ In original, unused condition
✓ With all original tags attached
✓ In original packaging
✓ Not washed, worn, or altered
✓ No signs of use or damage

❌ Non-Returnable Items

The following items cannot be returned:

Intimate apparel and undergarments (for hygiene reasons)
Items marked as "Final Sale"
Customized or personalized items
Items damaged due to customer misuse
Items without original tags
Items purchased from third-party sellers
Clearance or discounted items (unless defective)

🔄 Return Process

Returning an item is easy! Follow these simple steps:

Contact Us: Email contact@sjfashionhub.com or call +91 7063474409 with your order number
Get Authorization: We will provide you with a return authorization number and return shipping label
Pack Securely: Pack the item in original packaging with all tags and accessories
Ship Back: Use the provided shipping label to send the item back to us (FREE)
Inspection: We inspect the returned item upon receipt
Refund/Exchange: Once approved, refund is processed or replacement is shipped

💰 Refund Details

Refund Amount: Full purchase price (excluding original shipping if applicable)
Refund Method: Original payment method
Processing Time: 5-7 business days after inspection and approval
Return Shipping: Completely FREE

🔁 Exchange Process

If you prefer an exchange instead of a refund:

Contact us with your order number and desired size/color
Send back the original item using the provided shipping label
Once received and inspected, we ship the replacement item
No additional charges for exchange

⚠️ Damaged or Defective Items

If you receive a damaged or defective item:

Contact us within 24 hours of delivery with photos
We will arrange immediate replacement or refund
No need to return the damaged item
Replacement shipped at no cost

📸 Return Shipping Address

You will receive the return shipping label via email. Please use the provided label for all returns.

❓ Frequently Asked Questions

Q: Can I return items after 3 days?
A: No, returns must be initiated within 3 days of delivery. However, if the item is defective, we will accept returns beyond this period.

Q: Do I have to pay for return shipping?
A: No! Return shipping is completely FREE. We provide a prepaid shipping label.

Q: How long does refund take?
A: Refunds are processed within 5-7 business days after we receive and inspect your return.

Q: Can I exchange for a different size?
A: Yes! You can exchange for a different size or color at no additional cost.

Q: What if the item is damaged during return shipping?
A: We recommend using the provided shipping label and packaging. If damage occurs during return shipping, contact us immediately with photos.